Account Manager (AM)

Job Description

Key responsibilities include:

• Lead client onboarding after contract signing (kick-off projects).

• Coordinate with ERP/Website implementation teams to ensure project delivery.

• Manage customer relationships, address issues, and provide ongoing support.

• Schedule regular status update meetings with clients.

• Identify upsell/cross-sell opportunities (SEO, maintenance, ERP modules).

• Achieve KPIs: client retention rate, customer satisfaction, upsell revenue.

Output: Maintain “Satisfied Clients” – long-term partnerships and client referrals.

Requirements

• Bachelor’s degree in Business, Management, IT, or related fields.

• Minimum 3 years of experience as an Account Manager/Customer Success Manager or similar role in B2B, SaaS, ERP, or Website industries.

• Strong client relationship management, communication, and negotiation skills.

• Solid project management abilities, with the capability to coordinate across multiple teams and resolve issues effectively.

• Customer-centric mindset with a focus on long-term satisfaction and loyalty.

• Proficient in English for both verbal and written communication.

Recruitment Process & Company Commitment

At DEcorp, we believe building a strong Sales & Customer Success team is key to delivering real value to our clients. The roles BDR, AE, and CSM/AM are all essential in guiding clients through every stage of their journey with us.

Recruitment Process

1. Apply by sending your CV to [email protected]

2. HR will review applications and respond within 2 weeks.

3. Two interview rounds:

   • Online/Phone interview – skills and experience evaluation.

   • Final interview – direct discussion with the hiring manager.

4. Results and official offer notification.

Our Commitment

• A fair, transparent, and professional recruitment process.

• A dynamic and supportive working environment with competitive compensation.

• Continuous growth opportunities through training, mentorship, and career path development.

• Dedicated support for candidates throughout the hiring process – feel free to contact [email protected]